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Returns
ONLY UP / Return Policy
Keep what moves
with you.
We want every ONLY UP piece to feel right when it arrives. If something is not right with your order, review the policy below and contact us with your order information.
Return Window
Return requests must be submitted within 14 days of delivery. Requests submitted after the return window may not be accepted.
Item Condition
Returned items must be unworn, unwashed, and returned in their original condition with all original tags attached. Items showing signs of wear, washing, damage, or alteration may be refused.
Final Sale
Items marked final sale are not eligible for return or exchange unless the item arrived damaged or you received the wrong product.
Return Shipping
Customers are responsible for return shipping unless the order arrived damaged, defective, or incorrect. We recommend using a trackable shipping method when returning an item.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Processing times may vary depending on your bank or payment provider.
Exchanges
Because quantities may be limited, direct exchanges are not guaranteed. If the size or color you want is available, we will do our best to help.
Start a Return